Automated fleet insurance portal

A centralized portal where insurance brokers and their clients can manage insurances of their fleets.

Insurance

Fleet

Portal

Challenge

What was the challenge?

As one of the leading insurance brokers in the Flemish region of Belgium, Hillewaere Insurance manages the insurances for several large business fleets across the country.

One of the core challenges of managing fleet insurances, is to keep all stakeholders informed at the right time. This process often requires sending emails back and forth to make sure that everyone is up to date with the state of the fleet.

The way of working for managing these fleets varied from one Hillewaere office to another, with many relying on Excel spreadsheets. This approach was not only time-consuming but also prone to human errors.

Process

How did we help?

To pinpoint the user needs of the portal, we sat down with the team for a Refinement Workshop.

Given the involvement of several stakeholders in fleet insurance, we created detailed Process Blueprints to outline all processes.

After we defined the scope for the first version of the portal, we created a detailed Roadmap to track progress.

The portal was built in Retool to create a strong base for the portal, with an eye towards future enhancements.

Process

How did we help?

To pinpoint the user needs of the portal, we sat down with the team for a Refinement Workshop. This session helped us to clearly define what we were going to build and for whom.

Given the involvement of several stakeholders in fleet insurance, we created detailed Process Blueprints to outline all processes. These blueprints mapped out each party's tasks, making sure that the roles and responsibilities were clearly understood.

After we defined the scope for the first version of the portal, we created a detailed Roadmap for the Hillewaere team. This allowed them to track development progress closely during our weekly status updates.

Our goal was to create a strong base for the portal, with an eye towards future enhancements. That's why we chose Retool to offer both quick development and a reliable foundation.

Solution

What is the result?

We have build a centralised portal where insurance brokers and their clients can manage insurances of their fleets.

Some of the core features include:

A simple way to view and manage large business fleets for both insurance brokers and their clients.
Automated e-mail communication between stakeholders to keep all parties involved of changes.
Automated document creation and storage of all fleet documents.
A detailed financial overview of the current state of fleets.

"Thanks to the close collaboration with Sixth Generation, we successfully transitioned our fleet management process into a fully digital portal for our offices."

Michiel Van Hove – CTO Hillewaere Group

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